We would like to assure you that we are still open as normal for you and your pets, and plan to stay open for as long as possible. In order to make this happen, we would like to provide some guidelines to help keep staff members, clients and patients healthy and safe.
1. If your pet needs veterinary attention and:
🐶 You’ve been overseas within the last 14 days,
🐶 You’re experiencing symptoms of COVID-19 infection, or
🐶 You are in quarantine or isolation
Please phone us for advice and we can make a plan.
2. In line with government recommendations, we are trying to keep waiting times to a minimum in order to adhere to social distancing rules. We kindly ask you to:
😺 Limit the number of people presenting your pet to just one owner
😺 When arriving for your appointment, please wait in your car
😺 Please phone us from your car on arrival and we will organise a staff member to collect your pet from your car
😺 The vets will perform phone consultations and treatment as needed, and we will then drop your pet back to your car
😺 If you do need to enter the clinic, please use the hand sanitizer located in the waiting room, and keep 1.5m distance between staff and members of the public if possible
3. Please phone ahead (at least 24 hours notice) to order required prescription medicine, food, worming or flea and tick control so we can arrange to have them ready for you without the need to wait.
Please remember we are working hard to ensure we can continue to provide complete veterinary care to your pets 😻🐶
Thank you for your understanding and cooperation. This situation is rapidly evolving, and we will provide updates as required. We are here for you and your pets during this stressful time, and are happy to answer any questions or concerns you have.